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Contact us via Email

If your question IS NOT urgent, contact us via Email @ tickets@boletosexpress.com

1. How do I contact you to buy tickets over the phone or ask a question?

Call 1-718-BOLETOS or 718-265-3867
 

When is your Contact Center open?

 
All times Eastern – Closed on Holidays

2011 Holiday Hours:

 
Click here for corporate contact information
 
2. How do I get a refund?
 
ALL SALES ARE FINAL. There are NO refunds. If an event is cancelled,Boletos Express will make every effort to ensure you receive a prompt refund of the ticket price if applicable. Shipping charges & facility fees are non-refundable. If the event was moved or rescheduled, the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases, the venue or promoter may set refund limitations. For more information click here.
 
3. Why do I have to create an account online?
 
The only difference between creating an account online and ordering over the phone is a password. You are still required give the same information when ordering tickets over the phone, you just don’t create a password that allows you to access your account at a later date. With a password, you can return to the account online at any time and view your order history and/or resend your Print-At-Home tickets yourself. If you purchase tickets regularly, your information is saved and it’s even quicker to check-out.
 
4. Why do you only ship to the billing address?
 
Protecting you against credit card fraud is our number one priority. By only shipping to the billing address we provide an extra layer of security because it makes it harder for a thief to use a stolen credit card on our website. We know that a few customers attend school in one state, but still receive their credit card statement in another. For those of you, choosing “will call” or Print-At-Home tickets are easy, SAFE alternatives.
 
Your billing address is required regardless of which shipping method you choose. Our first line of defense against credit card fraud is to confirm that the billing address entered matches with the address the bank has on file.